Terms and Conditions at Manor Podiatry

Terms and Conditions – Manor Podiatry

Effective from: November 2025

These Terms and Conditions explain how Manor Podiatry provides podiatry and foot health services within a clinic environment and outline the responsibilities of both the practitioner and the client.

By booking an appointment or receiving treatment, you acknowledge that you have read and understood these Terms and Conditions and agree to abide by them.

1. Our Services

Manor Podiatry provides professional podiatry and foot health services within a clinical setting. All treatments are carried out by a podiatrist registered with the Health and Care Professions Council (HCPC).

Our services may include:

• General podiatry treatment
• Nail cutting and nail care
• Corn and hard skin management
• Diabetic foot screening
• Foot pain and mobility assessments
• Musculoskeletal foot assessments
• Foot health and footwear advice

All services are provided by appointment only and are intended for routine and non-emergency care. Manor Podiatry does not provide emergency or hospital-based treatment.

Where a client's condition requires treatment outside the scope of our services, they may be advised to seek assistance from their GP, another healthcare professional or an appropriate specialist.

2. Booking Appointments

Appointments can be booked online, by telephone or by email.

New clients may be required to complete the following before their initial appointment:

• A medical history questionnaire
• Consent documentation
• Contact information forms

All required documentation must be completed before treatment can proceed.

Clients are responsible for ensuring that the information provided is accurate and up to date. Please inform Manor Podiatry of any changes to your contact details or medical circumstances before your appointment.

3. Appointment Changes and Cancellations

Clients are asked to provide at least 48 hours' notice if they need to cancel or rearrange an appointment.

Where less than 48 hours' notice is given, a booking deposit may be retained or a cancellation fee may apply, in accordance with the cancellation terms communicated at the time of booking.

Repeated late cancellations or missed appointments may result in future bookings being declined.

Clients are responsible for arriving at the clinic at their agreed appointment time. Late arrival may reduce the time available for treatment or, where necessary, result in the appointment being rearranged.

If a client does not attend their appointment without providing notice, the appointment may be treated as a missed appointment and the applicable cancellation policy may apply.

In exceptional circumstances, Manor Podiatry may need to cancel or rearrange appointments due to illness, severe weather, travel disruption or other unforeseen circumstances. Where possible, clients will be notified as soon as reasonably practicable, and an alternative appointment will be offered.

4. Fees and Payment

Treatment fees will be communicated at the time of booking or consultation.

Payment is due at the time of the appointment unless an alternative arrangement has been agreed in advance.

Card payments and other accepted electronic payment methods are available. Any applicable deposits or cancellation fees will be communicated to clients before they commit to a booking.

Where payment remains outstanding, Manor Podiatry may contact the client to request payment and may take reasonable steps to recover unpaid balances, subject to applicable law.

5. Medical Information and Consent

Clients are responsible for providing complete, accurate and up-to-date medical information relevant to their treatment.

This includes details of:

• Existing medical conditions
• Current medication
• Allergies and sensitivities
• Circulatory conditions
• Diabetes and any associated complications
• Infections, skin conditions or other relevant health concerns
• Previous foot problems, injuries or treatments where relevant

Clients must inform the podiatrist of any changes to their health or medication that may affect the safety or suitability of treatment.

Before treatment begins, the podiatrist will explain the proposed care as appropriate, including relevant risks and alternatives. Clients will have the opportunity to ask questions and provide informed consent.

Consent may be withdrawn at any time. If consent is withdrawn, treatment will stop where practicable and appropriate, and the podiatrist will discuss any relevant implications with the client.

Although all treatments are carried out with professional care and clinical judgement, individual responses and outcomes may vary. Specific results cannot be guaranteed.

Manor Podiatry reserves the right to postpone, modify or refuse treatment where it is considered clinically inappropriate, unsafe or outside the practitioner's professional scope of practice. Where appropriate, the client may be advised to seek alternative medical assessment or treatment.

6. Client Responsibilities

Clients are expected to:

• Provide accurate and complete medical and personal information.
• Inform the podiatrist of any relevant changes to their health before treatment.
• Attend appointments at the agreed time.
• Follow appropriate aftercare advice and instructions.
• Ask questions if they are unsure about any aspect of their treatment or aftercare.
• Treat the podiatrist and any other clinic staff with courtesy and respect.
• Inform Manor Podiatry in advance of any accessibility requirements or adjustments needed to attend the clinic safely.

Clients should also inform the podiatrist if they experience unexpected symptoms or concerns following treatment and seek appropriate medical advice where necessary.

7. Safety and Professional Standards

Manor Podiatry aims to provide a safe, hygienic and professional clinical environment.

Treatments are carried out in accordance with applicable professional standards, relevant infection prevention and control procedures, and the podiatrist's professional obligations.

This includes appropriate measures such as:

• Hand hygiene
• Use of personal protective equipment (PPE) where necessary
• Appropriate cleaning and disinfection of clinical equipment and treatment areas
• Use of sterilised or single-use instruments, as appropriate
• Safe handling and disposal of clinical waste

Clients should inform Manor Podiatry before their appointment if they have an infectious illness or another significant health concern that may affect the safety of treatment or require appropriate precautions.

Manor Podiatry may postpone an appointment where necessary to protect the health and safety of clients and staff.

8. Unacceptable Behaviour

Manor Podiatry operates a zero-tolerance approach towards aggressive, abusive, threatening, harassing or discriminatory behaviour.

Any behaviour that compromises the safety, wellbeing or dignity of the podiatrist, staff or other clients will be taken seriously.

Where behaviour presents a risk to safety or prevents treatment from being provided appropriately, the appointment may be ended immediately.

Manor Podiatry reserves the right to decline future appointments where there is a reasonable concern about staff safety or unacceptable behaviour.

9. Clinical Records and Confidentiality

Manor Podiatry maintains clinical records securely and handles personal information confidentially in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information collected may be used for the following purposes:

• Maintaining accurate clinical records
• Assessing foot health and planning appropriate treatment
• Managing appointments and communicating with clients
• Monitoring treatment and recording relevant outcomes
• Meeting legal, professional and regulatory obligations

Records may be stored electronically using appropriate healthcare software providers and other secure systems.

Personal information will not normally be shared with third parties without an appropriate lawful basis. Information may be disclosed where required or permitted by law, where necessary to protect vital interests, or where a safeguarding concern or other relevant legal obligation arises.

Clinical records will be retained in accordance with applicable legal requirements and relevant professional guidance.

Clients may have rights regarding access to their personal information and other aspects of its processing under data protection law. Requests relating to personal information can be directed to Manor Podiatry.

Further details about how personal information is collected, used, stored and protected may be provided in a separate Privacy Notice.

10. Photographs and Clinical Documentation

With the client's permission, photographs may occasionally be taken for clinical assessment, monitoring treatment progress or maintaining accurate clinical records.

Photographs taken for clinical purposes will be handled as confidential clinical information and stored securely as part of the relevant record.

Photographs will not be used for marketing, promotional materials, social media or other non-clinical purposes without separate, appropriate permission.

Clients may decline photography without this automatically affecting their access to treatment, although photographs may sometimes be clinically useful.

11. Liability

Manor Podiatry aims to provide services with reasonable care and skill and in accordance with applicable professional standards.

Clients are responsible for providing accurate and complete medical information and following appropriate advice given in connection with their treatment.

Manor Podiatry cannot guarantee specific treatment outcomes, as these may depend on individual circumstances, underlying health conditions and other factors beyond the practitioner's reasonable control.

Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law.

In particular, nothing in these Terms and Conditions limits any rights or remedies available to clients under applicable consumer protection legislation.

12. Complaints and Feedback

Manor Podiatry welcomes feedback and aims to resolve concerns promptly, fairly and professionally.

Clients who are dissatisfied with any aspect of their care or experience are encouraged to raise their concerns directly with Manor Podiatry using the contact details provided below.

Where possible, concerns will be acknowledged and addressed in a timely manner.

Clients may also seek information or advice from relevant professional or regulatory organisations, including the Health and Care Professions Council (HCPC), where appropriate.

13. Changes to These Terms and Conditions

Manor Podiatry may update these Terms and Conditions from time to time to reflect changes in services, clinical practice, professional guidance or legal requirements.

The latest version will be made available through the Manor Podiatry website, where applicable, or upon request.

Where a change materially affects a client's booking or the terms under which services are provided, the updated terms will be communicated as appropriate.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions affects any mandatory legal rights or protections available to clients under applicable law.

Contact Details

Manor Podiatry

Telephone: 07841 987195

Clinic address: 10b Manor Road, Slyne, LA2 7EQ

For appointment enquiries, cancellations, feedback or questions about these Terms and Conditions, please contact Manor Podiatry using the details above.