Privacy Policy
Privacy Policy – Manor Podiatry
Last updated: 21st November 2025
Manor Podiatry (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our embedded Cliniko booking form.
By using our website or submitting information through the Cliniko system, you agree to the terms of this policy.
1. Data Controller
The data controller responsible for your personal information is:
Eloise Caton
Registered with the Information Commissioner’s Office (ICO).
If you have questions about how your personal data is handled, please contact us using the details at the end of this policy.
2. Information We Collect
2.1 Information You Provide
When you book an appointment or contact us via our Cliniko form, we may collect:
Full name
Date of birth (if required)
Contact details (email, phone number, address)
Medical history or clinical details relevant to your care
Appointment notes or preferences
2.2 Information Collected Automatically
When you browse our website, we may collect:
IP address
Browser type and version
Device information
Usage data (pages visited, time on site)
Cookies and tracking information
3. How We Use Your Information
We use your personal information to:
Manage and confirm appointments
Deliver podiatry treatment and clinical services
Communicate with you regarding bookings, reminders, or follow-up care
Maintain accurate medical and clinical records
Comply with legal and regulatory obligations
Improve our website and patient experience
4. How Your Data Is Stored
All patient information submitted through our website booking system is securely stored in Cliniko, which uses strong encryption and healthcare-appropriate security measures.
No patient data is stored on our website servers.
Data is retained only for as long as necessary for medical, legal, and record-keeping obligations.
5. Sharing Your Information
Your information is never sold or shared for marketing.
We may share your data only with:
Cliniko (for appointment management and record storage)
Healthcare professionals involved in your care (with your consent)
Service providers who support our website or systems (under confidentiality agreements)
Regulators or authorities where required by law
6. Your Rights
Under the UK GDPR, you have the right to:
Access the data we hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally permissible)
Restrict or object to certain types of processing
Obtain a copy of your records
To exercise any of these rights, please contact us.
7. Security Measures
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Cliniko uses secure servers, encryption, and controlled access to protect patient information.
8. Cookies
Our website may use cookies to improve your browsing experience and gather basic analytics. You can disable cookies through your browser settings if you prefer.
9. Third-Party Services
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.
Cliniko is an external service provider for appointment booking. You can view Cliniko’s own Privacy Policy on their website.
10. ICO Information
If you have concerns about how your personal data is handled, you may raise them with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
11. Contact Us
For any queries about this Privacy Policy or your data:
Manor Podiatry
10b Manor Road, Slyne. Lancaster
Email: Contact@manorpodiatry.co.uk